ACTIVE Refund is the most flexible refundable registration product on the market. No extensive refund request process. If your customer can’t make their program, session or event, we have a solution for them.
ACTIVE Refund is the most flexible refundable registration product on the market. No extensive refund request process. If your customer can’t make their program, session or event, we have a solution for them.
With a familiar presentation on the checkout page, your registrants may select the ACTIVE Refund offer and will be charged proportionally to the cost of the registration, session or activity. Prices may vary. With one simplified offer during checkout for your participants, ACTIVE Refund can support a strict no refund policy.
Provide security for your participants and your organization when folks register for activities and events with the plethora of perks our straight-forward refund offering includes.
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By offering peace of mind from the beginning, there's nothing holding your customers back from signing up immediately after registration opens.
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ACTIVE Refund is offered directly through ACTIVE, meaning you know exactly where to send your customers should they need support. Take stress over consumer inquiries out of the equation, ACTIVE will take care of everything for you.
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There is no action needed on your end. Registrants simply opt in at checkout, then refer to their confirmation email when a refund request needs to be submitted. The process is easy and automated, meaning requests take seconds, not minutes.
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The best part is the increase to your bottom line. There is no cost to your organization when offering ACTIVE Refund. In fact, ACTIVE provides the option for your organization to receive a percentage of all ACTIVE Refund sales. Plus, any revenue gained from registrations that are later cancelled are yours to keep. This includes revenue obtained from re-selling a cancelled spot to someone else.
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Participants have a bevy of options to choose from when it comes to the reason they can no longer attend their originally registered-for activity, including but not limited to illness, injury, pregnancy, military deployment, work relocation and vehicle breakdown or theft.
The acceptance rate depends on a variety of factors, including session cost and time until the start date. For example, a hockey camp might expect a higher sales rate than a debate camp, or a marathon higher than a local5K..
All customer service related to ACTIVE Refund is managed byACTIVE Support. Our fully trained staff delivers a consistently exceptional and professional service to your customers. Refund requests and other consumer inquiries are processed entirely by ACTIVE Network. In the event you are contacted by a customer, simply direct them to ACTIVE Support for a quick resolution.
ACTIVE Refund is the solution to your cancellation policy decisions. It provides registrants with flexibility and organizations the ability to maximize revenue.
Each registrant should have received a confirmation email with a link to submit their refund request. Simply refer all registrants to this email to begin the refund process.
Don’t worry about complicated transactions. ACTIVE Refund transfers the funds directly to the customer’s account and cancels the registration to your program or session. This allows you the option to sell this spot to another prospective registrant.
When a refund request has been successfully submitted via refund.active.com, the registration will be automatically cancelled without any action needed from you. The spot is then open to new registrants if desired.
No, ACTIVE Refund is a final-sale purchase and non-refundable.
No, ACTIVE Refund must be purchased during registration. Prominent placement and required response ensure that registrants are aware of the offer during their transaction.
With ACTIVE Refund, all requests must be submitted 48 hours prior to the start of the session, activity or event. The ACTIVE Refund offer will not display within 72 hours of the start date of the event.
If a registrant chooses to transfer to a different session, , activity or event, a purchased ACTIVE Refund product does not apply to their new selection. However, if you transfer registrants as a normal part of your business operations and without registrant input (e.g. balancing a session by moving all Tuesday participants to Wednesday), ACTIVE Refund does stay active. ACTIVE Refund is applied as a sub-line item under each session or participant registration. Even in purchasing multiple sessions at once, ACTIVE Refund institutes “All or Nothing Coverage”. The registrant must purchase coverage for all activities/ participants at once under a single transaction.
ACTIVE Refund is strictly for participants that purchase it. Any requests submitted due to activity cancellation, postponement, or transformation to a virtual activity are only eligible to receive a refund of the ACTIVE Refund fee paid. The registration fee will not be refunded by ACTIVE Refund.
Absolutely not. ACTIVE Refund is an optional addition for participants.
Cost to registrant is proportional to the cost of the registration, session, event or activity. Prices may vary.
The offer text and opt-in are served on the cart page (immediately following the Order Details summary). ACTIVE Refund parameters are available in detail, ensuring customers are fully informed at the time of purchase and via post-purchase confirmation.
You will be paid within 90 days from the end of each calendar quarter for events that occurred in the prior calendar quarter following the integration of the offer and receipt of revenue share opt-in.
Contact your account manager to kick off the addendum process to your existing contract.
You can receive 15% of net revenue collected from ACTIVE Refund product sales less any taxes, payment processing fees, chargebacks, refunds of the ACTIVE Refund fee and refunds of registration fees to the customer. Please refer to the addendum for full details.
